Refund policy

At Thread Bar Boutique, we want you to love your purchase! If for any reason you are not completely satisfied, we offer a return policy that ensures a smooth and hassle-free process.

1. Eligibility for Returns:

   • Items must be returned within 14 days of receiving the product.
   • Items must be unworn, unwashed, and in their original condition with all labels and tags attached.

2. Return Process:

   • To initiate a return, please contact our customer service team at hello@threadbarboutique.com
   • Once your return is approved, you will receive instructions on how to send your item back to us.

3. Store Credit:

   • Upon receiving and inspecting the returned item, we will issue a store credit to the email address on file for the purchase amount.
   • Store credit can be used for future purchases and does not expire.

4. Non-Returnable Items:

   • Please note that certain items, such as sale items, gift cards, and intimate apparel, are not eligible for return.

5. Shipping Costs:

   • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

We appreciate your understanding and look forward to serving you!